Support Engineer

BAE Systems – Kuala Lumpur

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Job description

The Applied Intelligence division of BAE Systems delivers solutions which protect and enhance the connected world. Everything we do creates a safer future.

We want to solve problems for our customers and by bringing together great minds, we can work together to make the world a safer place.

Job purpose and scope

As a Support Engineer at BAE Systems Applied Intelligence you will support applications that make a significant difference in the real world. Our people are collegiate, clever and don’t stop until they have a solution. We’re looking for likeminded people who have professional and effective communications skills and want to invest themselves in solving the difficult issues

You will be providing 2nd & 3rd line Application support to all internal and external clients. This will involve managing all issues from receipt through to resolution within defined service and operational levels on behalf of the user. The nature of the role requires flexibility for out of hours, early and late rotas.

If you would like to be part of a team that really makes a difference then please read on.

Specific responsibilities

Working In Rotation Across Both Test And Production Environments Updating Both Internal And External Stakeholders The Support Engineer Will

  • Record and respond to incidents and service request from business, suppliers and service teams within agreed operational and service level agreement.
  • Follow the defined current ITIL Incident management processes.
  • Implement techniques of incident and problem management to restore service quickly by applying known error workarounds and/or pre-approved change
  • Retain ownership of more serious issues, managing 3rd line support and external suppliers.
  • Assume ownership of assigned incidents providing clear communication as required to other service disciplines and business users.
  • Aid in diagnosing the cause of the incident through a structured process of investigation co-coordinating both internal and external support teams as necessary.
  • Initiate the required change process to implement agreed workarounds and raise the necessary requests for change and submissions for the CAB.
  • Interact with problem management to prevent recurrence of incidents
  • Provide full incident closure details including root cause analysis
  • Contribute to the service knowledgebase and provide knowledge transfer to colleagues and other support teams as required

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Essential Skills/attributes

Unix or Linux
Java
Apache/Tomcat/MySQL
Excellent verbal and written communication skills
High degree of client focus and empathy
Analytical with good problem-solving skills
Good understanding of network technology and principles
Good knowledge of information systems and web technologies

Desirable skills/attributes

Degree in IT discipline

Global Engineering (A division in BAE Systems Applied Intelligence)

At BAE we are passionate about technology and we’re world renowned for being hugely innovative. Our Applied Intelligence division is a rapidly growing part of the BAE group. Our goal is to help our customers defend their businesses. That doesn’t just mean security; many of our customers know us for being great at Digital Transformation and we often find ourselves working with major household names like Sony, Virgin Media, EE, Vodafone and Three to name a few. It’s not just the public sector either. We do a lot to help private sector organisations, and we’re proud of the way that we help our nation. Our customers are as varied as the tech. that you’ll be working with. With such a variety of work, we’re focussing on making sure that we build great teams, using the right tools, in the right way.

Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible for this and willing to go through the process. For more guidance on National Security Vetting

About BAE Systems Applied Intelligence

We help nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We do this using our unique set of solutions, systems, experience and processes.

Our success is down to our people. The changing nature of our business means that we’re constantly looking for the brightest talent to help us fulfil our ambitions. As an experienced professional, we’ll entrust you with responsibility; this means that you’ll have client contact, variety and support from day one.

We’ll encourage and support you to develop your skills and reward you as you grow. Whatever your area of expertise, you’ll be much more than just a job title; you’ll be an integral part of the business where your individual contribution makes a difference every day. Great minds deserve great rewards, so we also offer a very competitive salary and benefits package.

Diversity and inclusion are integral to the success of BAE Systems Applied Intelligence. Staying competitive in today’s global marketplace requires an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.

Division Overview:Global Engineering

At BAE we are passionate about technology and we’re world renowned for being hugely innovative. Our Applied Intelligence division is a rapidly growing part of the BAE group. Our goal is to help our customers defend their businesses. That doesn’t just mean security; many of our customers know us for being great at Digital Transformation and we often find ourselves working with major household names like Sony, Virgin Media, EE, Vodafone and Three to name a few. It’s not just the public sector either. We do a lot to help private sector organisations, and we’re proud of the way that we help our nation. Our customers are as varied as the technology that you’ll be working with. With such a variety of work, we’re focussing on making sure that we build great teams, using the right tools, in the right way.

Help us secure a connected world by being an unseen hero. Apply now and be inspired.

Click here to apply.

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