Manager – IT Support (Operations and Infrastructure

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KLK OLEO – Selangor

Job description

Responsibilities:

  • To assist the Head of Department to lead and to manage the infrastructure team of the group.
  • Responsible for supporting, maintaining and optimizing IT infrastructure and systems operations across all sites including datacenters.
  • Manage day to day operation by monitoring system performance, configuration, maintenance and repair and meet SLA compliance, including the performance of vendors and service providers.
  • Manage the IT Helpdesk and provision of IT support to users.
  • To plan installation of new system, maintain and improve existing systems.
  • Manage backup systems and perform regular disaster recovery simulation and testing.
  • Manage and successfully implement IT Projects on time including coordination with Applications team.
  • Assess and recommend IT technologies what will further enhance performance, cost, security or specific challenges.
  • Maintain documentation of infrastructure and systems, including IT assets.
  • Provide monthly KPI monitoring and SLA reports.
  • Establish and maintain IT Policies and Procedures.

Requirements:

  • Candidate must possess at least a Bachelor’s Degree in Computer Science/ Information Technology or equivalent.
  • At least 7 year(s) of working experience in the related field with at least 5 years in IT support role.
  • Hands on experience in Microsoft Windows Servers, Active Directory, networking such as LAN, WAN, WLAN is required.
  • Technical training or certifications in technical field including ITIL is an added advantage.
  • Good team player and Multitasking capabilities.
  • Excellent organizational and attention to detail skills.

Click here to apply.

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