eBusiness Support Engineer

abb

ABB, Kuala Lumpur – Malaysia

Job description

Responsibilities:

Your areas of responsibility will include, but are not limited to:
• Monitor, support and troubleshoot implementations within ABB’s Axis Cloud Collaboration Platform.
• Customer support and liaison.
• Resolve client support calls in accordance with contracted SLAs.
• Regular monitoring of the Axis Production environment and administration of Axis servers.
• Interpretation of XML/EDI and proprietary document standards definition.
• B2B and EDI document transformation troubleshooting and bug fixes in the IBM WebSphere MQ Series Integrator product.
• Problem analysis and resolution.
• Development and maintenance of support tools and procedures.
• Assist and recommend development of Support Reduction techniques so that resource usage per support call is reduced.
• Assist and recommend development of Support Reduction techniques so that number of support calls per customer is reduced.
• Customer Escalation Point while Support Manager is away.
• Achieving coordination of day-to-day support calls and resolution.
• Development and maintenance of user documentation in accordance with the relevant ABB methodologies.
• Performance of quality control/Verification and Validation (V&V) activities.

Requirements:

To be considered for this role, you should possess a Degree in Information Technology, with minimum 1 year of experience working in Java/J2EE development or software support, XML and/or EDI and related standards, Internet and web technologies, B2B development or B2B support experience, SQL programming, Wildfly (JBoss) Application Server, IBM WebSphere MQ Series Integrator. You will also have expertise in ITIL service modelling.
Additional information:
You will be rewarded with a great team environment, competitive salary, training, career development and much more. If you are interested in this challenging role, we look forward to discussing this opportunity with you.

 

Click here to apply.

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